Frequently Asked Questions
Everything you need to know about shopping with the Royal Albert Hall.
Where do you ship to?
We offer worldwide shipping. Delivery times and costs vary depending on your location and the shipping method selected at checkout.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in a resaleable condition. Please note that certain items, such as earrings or personalized goods, may be non-returnable.
Are your products official Royal Albert Hall merchandise?
Yes, all items sold on our online shop are 100% official merchandise. Every purchase directly supports the Royal Albert Hall as a registered charity.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact our customer service team immediately, and we will do our best to accommodate your request if the order has not yet been dispatched.